Terms and conditions

JobLink provides booking technology that allows customers to schedule services with independent service providers.

JobLink is not the service provider. All services booked through JobLink are provided directly by the business listed in the booking.

JobLink is not responsible for the performance, quality or outcome of services delivered by the service provider.

Accuracy of information

By submitting a booking you agree that:

• All information provided is accurate and complete
• Contact details (name, phone, email, address) are correct
• Any additional information requested by the service provider is truthful

Providing incorrect information may result in the booking being cancelled or rescheduled.

Booking confirmation

A booking is considered confirmed once:

• The booking process is completed, and
• A confirmation message or email is issued.

The service provider may contact you to confirm details of the job before attending.

Deposits and payments

Some bookings may require a deposit payment to secure the appointment.

Where a deposit is required:

• The deposit amount will be shown before completing the booking
• Payments are processed securely via third-party payment providers
• Deposits are applied toward the final cost of the service unless otherwise stated.

Any remaining balance is payable directly to the service provider unless otherwise specified.

Cancellations and rescheduling

Customers may cancel or reschedule bookings subject to the service provider’s cancellation policy.

If a booking is cancelled within the provider’s cancellation window:

• Deposits may be partially or fully forfeited.
• Cancellation policies may vary depending on the service provider.

Access to property

By booking a service you agree to:

• Provide safe and reasonable access to the service location
• Ensure the work area is safe for technicians
• Inform the service provider of any hazards or special site conditions

Failure to provide safe access may result in the job being cancelled or rescheduled.

Pricing

Prices shown during the booking process are estimated service prices or starting prices unless otherwise stated.

Final pricing may vary depending on:

• Site conditions
• Scope of work required
• Additional materials or labour required

The service provider will advise if pricing needs to change before proceeding.

Communications

By making a booking you consent to receive communications relating to the booking including:

• SMS confirmations
• Booking reminders
• Updates regarding your appointment

These communications are limited to information necessary for completing the service.

Liability

To the extent permitted by law:

• JobLink is not responsible for the services performed by the service provider.
• JobLink is not liable for damages, delays or disputes arising from services booked through the platform.
• Any disputes regarding the service must be resolved directly with the service provider.

Platform availability

While JobLink aims to provide reliable booking services, the platform may occasionally experience interruptions or maintenance.

JobLink is not liable for any loss resulting from temporary system unavailability.

Privacy

Personal information provided during the booking process will be shared with the service provider for the purpose of completing the booking.

Information may also be processed in accordance with JobLink’s Privacy Policy.

Changes to terms

JobLink may update these Terms and Conditions from time to time.

Updated terms will apply to all new bookings made through the platform.

Governing law

These terms are governed by the laws of Australia and any disputes will be subject to Australian jurisdiction.